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Operations Manager Of Installation Operations, Processes, And Resources With Residential Construction PM Experience - Tomball Job

Operations Manager Of Installation Operations, Processes, And Resources With Residential Construction PM Experience - Tomball Job

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Help Wanted: Operations Manager Of Installation Operations, Processes, And Resources With Residential Construction PM Experience
Operations Manager of Installation Operations, Processes, and Resources with Residential Construction PM Experience

We are currently hiring for an Operations Manager to manage Installation Operations, processes and resources.

About Renewal by Andersen (www.rbahouston.com)
Renewal by Andersen, exclusive replacement window and patio door division of the 100+ year old Andersen Corporation.

Renewal by Andersen offers a start-to-finish replacement process, where custom-crafted, energy-efficient replacement windows and doors are professionally installed for residential customers.

Location: Tomball, Texas
Benefits: Health, Vision, Dental, 401K. Several Aflac options such as Accident Insurance, Disability Income Protector, Cancer Insurance, Hospital Confinement Insurance, Hospital Intensive Care, and Life Protector. Vacation, sick and holiday pay.

Purpose
The purpose of this position is to manage the installation operations process/resources from technical measurement, HOA, ordering, scheduling, warehouse, permitting, installation, services, and warranties. Insure Homeowner delight, efficiency and appropriate resource capacity. Insure that operation associates and installation process associates are prepared and able to deliver flawless installation and service the first time.

Job Summary
Performs work duties while ensuring complete customer satisfaction.
• First point of contact for any Installation Operations related question/issue
• Oversee all Installation Operations for technical measurement, HOA, ordering, scheduling, warehouse, permitting, installation, services, and warranties. Promote/enable the RbA Culture of “Everybody’s Gotta Win” with every interaction
• Ability to articulate well verbally while showing empathy and speedy execution to resolve issues

Job Functions
• Manage all Installation Operations
• Ensures all Installation Operations personnel is performing to standards
• Reporting in Enabled+ and business spreadsheets to have a full accurate record for the customer
• Operations/Installation closeouts
• Performs goal setting, evaluation, and personnel reviews for staff

Key Job Responsibilities
• Insure homeowner delight, as measured through customer satisfaction surveys, by training and coaching all associates on technical capabilities and customer service. Research and/or develop new processes to increase efficiency and Homeowner satisfaction. Regularly visit Homeowner work sites to audit existing and new processes.
• Resolve escalated customer issues with project resolution.
• Successfully partner with other Senior Management groups along with other RbA personnel to achieve company goals
• Build strong Operations relationships, help keep each teammate feeling appreciated and make them feel valued. Performing Goal setting meetings, Job Performance Reviews, Counseling, and overall wellbeing of staff.
• Work directly with Homeowners to resolve installation process issues and resolve escalated customer issues with project resolution.
• Update Enabled + and shared drive with accurate data to assist others with customer data plus with resolution and needed notes.
• Assist in final payment receipt is installation crew is unable to obtain final payments
• Evaluate Job In Progress customers reschedule each customer ASAP for job completion, manage JIP Report
• Constant communication with Senior Management, Accounting, Sales team, and other departments, etc via phone and/or email.
• Work closely with Installation Manager to accurately record installation schedules and installation revenue
• Manage Installation Revenue Report to record Installer capacity
• Enter Additional monies due from installation labor in the Access Management system to ensure accurate installation pay
• Approve all Operations payroll (Hours?) in ADP system
• Manage and assist with product ordering
• Manage installation / revenue scheduling
• Manage Receptionist with incoming calls, supply ordering and stocking of supply areas as well as assisting other team member with items they are in need of assistance.
• Manage HOA Admin to make sure employee has all employee needs to obtain HOA approvals
• Manage Permit Admin to make sure employee gets all data to Permit/Inspections Manager to obtain permits for jobs needing permits.
• Help Order team and WHSE manage product delivery units per truck
• Update Enabled + and shared drive with accurate data to assist others with customer data
• Assist with company Accounts Receivable reporting update report and attend meetings
• Assist in final payment receipt is installation crew is unable to obtain final payments
• Oversee and manage the RTO report with Order Fulfillment team
• Evaluate Job In Progress customers reschedule each customer ASAP for job completion, manage JIP Report
• Assist General Manager with other duties that may be assigned

Requirements
• Four year degree or an equivalent combination of education and experience. College degree desirable.
• 10 years minimum professional experience.
• Minimum of 5 years combined experience as an Operations Manager and Residential Construction Project Manager.
• Window and door Industry experience is a plus.
• A minimum of 5 years of direct supervision experience with over 18 direct reports.
• Previous customer service experience, especially win/win problem solving and conflict resolution skills required.
• Knowledge of applicable building codes and construction techniques.
• Previous work experience recruiting and managing independent contractors.
• Basic financial knowledge. Previous budget management experience.
• Proficient in Excel, Outlook, Word and PowerPoint
• Excellent oral and written communication skills
• Strong understanding of relationship management
• Ability to reflect empathy to customers
• Excellent oral and written communication skills
• Highly organized, detailed, and ability to take feedback
• Flexibility and demonstrated ability to adapt well in a changing environment
• Ability to lift and carry at least 50 pounds in equipment and product
• Ability to pass a comprehensive background.


We value integrity and quality if you share these values, required qualifications as outlined above we are interested in hearing from you.

To apply email, ****@*****.***, with a brief write up about your experience, resume, and base salary requirements. Make sure to mention req# 424-OM-TT
Employment Type:
Employee - Full Time
Contact this Employer »
Employer Information:
Employer:
Renewal By Andersen
Location:
Tomball, Texas , TX
Contact Information:

Date Posted: 2017-04-24
Job ID #: 10647
Valid Through: 2017-08-22


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