As part of our ongoing "Getting to Know Your Local Businesses"
series, this week we sat down with Robert Parsley, owner of Quality
Comfort Air.
Tell us a bit about your business: What does your business offer, and how long have you been around?
We’ve
been providing residential and commercial services for A/C &
Heating Installation, tune-ups, maintenance, and repairs, along with
duct system analysis, since 2011.We are licensed and insured to bring
you the highest-quality AC and heating services such as tune-ups,
repairs and both residential and commercial system installation.
Differentiated services like our free estimates and exceptional
warranties with our 100% Customer Satisfaction Guarantee are how Quality
Comfort Air has established a reputable brand in North Houston -- and
is why our customers keep coming back.
How did you decide to get involved in this line of work?
We
are a family-owned and operated business that started from the ground
up. Before starting the company, my wife Nicole worked at a web
development firm and that gave me the confidence that she could help me
with our marketing/branding. I have worked in every form of HVAC field
services, including AC installation, working as a lineman helper for the
electric company, repairing sheetrock and roofs, doing general
remodeling and working as an electrician. But, my first love was AC.
I
knew with both of our talents and experience that I could finally open
my own business in the AC and HVAC service industry and it’s been a
great ride since we made that decision.
Tell us a couple things you are proud of about your business. What are you known for? What separates you from the competition?
We
are very proud of the long-term relationships we’ve built with our
customers. Staying with us from the very beginning, they have become
like family members. We have a reputation for doing things right.
Our
team of comfort specialists have been performing air conditioning and
heating services for over 20 years, providing you the most knowledgeable
advice. If you’re not happy or something is missing, we go back and
make it right. We’re also very proud that we’ve been completely
self-funded, securing no loans to build our business.
What is your favorite part of running this business?
It’s
been a bonus to interact with so many different people in our
community. My wife and I both enjoy getting to know our neighbors.
I
love to create and build things and everyone says I’m a natural at it. I
really enjoy solving problems that our customers bring us and finding
the best solution to make everyone happy.
W
ho is your ideal customer/client? Who do you serve best?Our
ideal customer is a homeowner or business owner who seeks expert AC
service and HVAC services and feels that they don’t know which company
they can trust for this work. Before we start providing any service, we
speak with you and tell you our findings. If you want us to show you
what we found, we will. Once a price is agreed upon with you, then we
will begin the work.
We are licensed and insured to bring you the
highest-quality AC and heating services such as tune-ups, repairs, and
both residential and commercial system installation. Differentiated
services like our free estimates and exceptional warranties are how we
have established a reputable brand in this community and it’s why our
customers keep coming back!
Is there any other information you'd like your potential customers/clients to know about your business?
We offer a 100% customer satisfaction guarantee on all of our services and provide a refund when needed.
Many
of our customers appreciate our Maintenance Program as it lowers their
utility bills, it extends their equipment life, improves comfort, and it
improves the unit efficiency, resulting in fewer repairs. We offer
three different levels in order to fit your budget and needs.
In the
past, we’ve been very supportive of this community, raising money for
children. We’ve sponsored the Ford Galaxy Fun Run, CASA, and the
Montgomery County Women’s Shelter. We have also supported a Christmas
Toy Drive that benefited the Children’s Cancer Recovery Foundation and
the Montgomery County Emergency Assistance.
To learn more
about our maintenance programs, choose your own financing options and
special offers or get tips about your A/C, heating and saving energy on
our blog, visit our
website.
To
check out the reviews from our customers, read informative posts about
air conditioning and heating or message a member of our time, visit our
Facebook page.
Those who mention this article can receive $25 off any service.
How do you see your business growing and improving over the next couple of years?We
hope to bring on more team members and expand the business keeping that
personal and human touch we provide our customers. We will continue to
offer our neighbors local support and answer any questions they may have
about their heating or cooling systems.
We also plan to expand our community support programs.
To learn more about Quality Comfort Air, visit our profile at
Tomball.com.
